This article is for billing and appeals staff at acute care facilities and surgical day care centers caring for our members
Equian, a nationally known payment integrity vendor, partners with us to review select inpatient facility claims before payment. We want to let you know about some changes that will take effect on June 1, 2023 to the addresses you use to submit necessary information for Equian to complete their pre-payment reviews.
Please see the grid below and make sure you notify any impacted departments or staff. Communications from Blue Cross Blue Shield of Massachusetts and Equian will be updated with the new contact information on June 1, 2023.
For Equian requests related to |
Continue to use this contact information | Begin using this new contact information as of June 1, 2023 |
---|---|---|
Itemized bill requests |
claimsadmin@equian.com Fax: 1-800-435-2049 |
New email to submit itemized bill requests: mca@equian.com |
Reconsiderations/appeals |
reconsiderations@equian.com Fax: 1-866-700-5769 |
New mailing addresses for document submission:
USPS mail: UPS/FedEx packages: |
Provider report |
reconsiderations@equian.com claimsresolution@equian.com |
|
Resolutions |
claimsresolution@equian.com Phone: 1-800-806-9784 |
No change |
If you have any questions, please reach out to your Blue Cross Network Representative.
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