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How to submit authorization requests while we resolve system technical issues
February 16, 2021

Update February 18, 2021: We have resolved the technical issues we were experiencing with our utilization management system earlier this week. As a result, you can now submit authorization requests via Authorization Manager instead of calling or faxing in your requests. Thank you for your patience.

We are working to fix technical issues that may impact your ability to submit requests for authorizations via Authorization Manager and Online Services. As a result, we have temporarily disabled the ability to submit authorization requests via Authorization Manager. For authorization requests, please follow these instructions:

  • For urgent requests: Please fax your request to 1-888-282-0780 (preferred) or call 1-800-327-6716. (Please note that call hold times are longer than normal.)
  • For requests that will not impact patient care this week: Please hold all authorization requests until we resolve these issues. We fully expect to resolve them this week.
  • Referral entry is not impacted by this issue. Please continue to use Online Services to enter referrals.
  • Please continue to use Online Services and Authorization Manager to check the status of existing referrals and authorizations.

Thank you for your patience. We will notify you as soon as these issues are resolved.

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