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Reminder: HEDIS 2020 medical record collection starts now
February 3, 2020

This is a reminder that, as required by the National Committee for Quality Assurance (NCQA), we will start collecting medical record information for the 2020 Healthcare Effectiveness Data and Information Set (HEDIS) audit (claims measurement year 2019) in February.

HEDIS is one of the ways we measure the quality of care you provide to our members and is a very important activity for all NCQA-accredited health plans.

Your help in promptly submitting your medical records for all Blue Cross Blue Shield of Massachusetts requests is important and part of your contract. Your provider agreement requires you to respond to all medical record requests you receive from us. These support our medical management, quality management, compliance, and other programs.

If you use a vendor for your medical records, be sure they know that they cannot bill us for the records.

Submission options

  • Remote access (preferred option)
  • Fax
  • Email
  • Mail
  • SFTP
  • Onsite

We recommend using remote access or onsite reviews to ease your office’s administrative burden.

Questions?

If you have any questions about HEDIS, or to set up remote access or onsite review, please call Patty Donoghue at 1-617-246-8838 or 1-888-994-3347. Thank you in advance for responding promptly to this request.