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Updates to ConnectCenter training
May 11, 2022

This article is for all medical providers, office staff, and billing agencies that use Online Services

Based on provider feedback, we’ve revised our training webinars for ConnectCenter, our new online portal for real-time transactions and 1500 claim submission. Going forward, these sessions will be targeted so that you can learn about the functions of ConnectCenter that are most relevant to your work.

Mental health providers: Please note that we’ve created a special seminar just for you on May 26!

In addition to these webinars, our ConnectCenter page now features brief (under 15 minute) videos highlighting many different functions of ConnectCenter.

If you’ve:

  • Already registered for a session, please check whether the content of that session meets your needs. You can register for a different session or a second session to ensure you learn all you need to know about ConnectCenter.
  • Already attended a webinar, you may find the focused sessions with a new trainer helpful, or you can brush up your knowledge with one of the videos on our ConnectCenter page.

We’ll continue to add more of these 90-minute training sessions throughout the summer. Please note that after July 12, providers who currently submit claims via Online Services will need to begin using ConnectCenter for that functionality.

Date Time Content
Monday, May 16 4 p.m. Claim entry and claim status
Thursday, May 19 10 a.m. Real-time transactions: Eligibility and claim status
Friday, May 20 Noon Claim entry and claim status
Tuesday, May 24 10 a.m. Real-time transactions: Eligibility and claim status
Thursday, May 26 10:30 a.m. Mental health provider-specific
Friday, May 27 Noon Claim entry and claim status
Friday, June 3 Noon Real-time transactions: Eligibility and claim status
Friday, June 10 2 p.m. Claim entry and claim status
Friday, June 17 Noon Real-time transactions: Eligibility and claim status
Friday, June 24 Noon Claim entry and claim status
Friday, July 1 Noon Real-time transactions: Eligibility and claim status
Friday, July 8 2 p.m. Claim entry and claim status
Friday, July 15 Noon Real-time transactions: Eligibility and claim status
Friday, August  5 Noon Claim entry and claim status
Friday, August 12 Noon Real-time transactions: Eligibility and claim status
Friday, August 19 Noon Claim entry and claim status

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