This article is for physical therapists, occupational therapists, speech therapists, and coordinated home health care providers caring for our members
Reminder: we will retire Online Services on September 30, 2022.
To request authorization for outpatient rehabilitation and home health care after September 30, you must begin using Authorization Manager. In the Request Type menu, be sure to select “Service Request.”
For benefit and eligibility inquiries, you will need to use ConnectCenter after September 30. We recommend beginning to use ConnectCenter today for your eligibility and benefit inquiries so you are prepared for the transition before it occurs.
The following guides and video demonstrations are available on our Authorization Manager page:
The ConnectCenter section, Authorization/Referral Submission, can only be used for referrals. It cannot be used to submit requests for prior authorization.
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