Provider Central

This article is for administrators, directors of nursing, and quality improvement directors at skilled nursing facilities caring for our members.
(Transitional care units are not included in the incentive program.)

Our online reporting tool is now available for the 2025 Skilled Nursing Facility Incentive Program! Please use it to submit information to us by no later than June 16, 2025.

Go now to 2025 SNF Incentive Program reporting tool

What do you need to do to be eligible to earn an incentive?

• Register for Provider Central (you and anyone else in your organization who needs to receive news and updates about this program).
• Answer questions and share data through the online reporting tool (above) for the Transitions of Care measure.

Reporting best practices

• Have your NPI ready. You need it to get into the tool.
• Gather information you’ve been collecting for your submission.

Transitions of Care reporting

• Use the Transitions of Care template. If you fill out the template in advance, you can easily copy and paste information into the reporting tool.
• Please answer each question as completely as possible for full credit. We’ve provided notes or prompts to help guide you.
• If you are part of a larger organization with system-wide protocols, policies, and procedures, your reporting responses should still be specific to your facility.

Additional tips for using the reporting tool

• Copy and paste information from the templates into the tool to go faster. There are no time limits set on our links, but your browser setup may have a time limit.
• We’ll email the 2025 SNF Incentive Program outcome letter to the person listed as the contact in the submission tool. This person should be the administrator or managed care contact. We need this person’s name, title, and email address. Please make sure you list the correct email address on the 2025 SNF Incentive Program submission tool.
• Verify that your email address is spelled correctly to ensure you will receive the email confirmation of your submission.
• Click "Submit."
• If you start entering information into the tool but need to stop, the survey will automatically save your responses. The company we use for the survey tool, Alchemer, will send you an email when you save your submission. Click the link in the email to pick up where you left off.

Resources

• SNF Incentive Program page of Provider Central. Log in and go to Quality & Performance>Performance Programs>SNF Incentive Program.

Questions?

For questions about:

• The skilled nursing facility incentive program requirements, please contact Diane Vetrano, network manager, at Diane.Vetrano@bcbsma.com or call 617-246-4602.
• Provider Central website access, you can email providercentral@bcbsma.com. Please include the facility NPI.

As always, thank you for the care you provide to our members, and for your efforts to improve quality at your facility.

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