This article is for OB/GYNs, oncologists, cardiologists, dermatologists, gastroenterologists, ophthalmologists, orthopedic surgeons, and mental health practitioners caring for our members
We’re contacting practices to conduct our Annual Appointment Wait Time Survey. This quick survey helps us understand how long members can expect to wait for an appointment and is required to meet health plan regulations.1
Completing the survey is simple.
- We’ll send your office an email with a secure survey link.
- You'll need to check your appointment scheduler for the next available patient slot—either in-person or telehealth, whichever is sooner.
- Consider assigning someone in your office to complete the survey.
- Please take the survey as soon as possible.
The survey should only take a few minutes to complete, and responses will be aggregated with those from other providers in your specialty.
Separate from the survey, we also want to remind you to verify your directory information every 90 days.
Clinicians must review, update, and attest that their demographic and practice information is correct, every 90 days. To do this, go to: Council for Affordable Quality Healthcare (CAQH) Provider Data Portal. Be sure that CAQH has your correct email to receive re-attestation email reminders.
Questions?
Call Network Management Services at 1-800-316-BLUE (2583) or email providerapplicationstatus@bcbsma.com.
As always, thank you for the care you provide to our members.
- In accordance with requirements from the Blue Cross Blue Shield Association, Centers for Medicare & Medicaid Services, the Massachusetts Health Connector, Massachusetts Division of Insurance (DOI), and National Committee for Quality Assurance.
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