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Original Claims
Here's some information on how to submit original claims to us.

 For additional details and links to tools to check the status of your claims, log in and go to Office Resources>Claim Submission.

Out-of-state providers: For claim questions, contact your local, in-state Blue plan.

Paper submission

Mail the:

1500 form to: UB-04 form to: ADA 2019 form to:
Blue Cross Blue Shield
Data Capture
PO Box 986020
Boston, MA 02298
Blue Cross Blue Shield
Data Capture
PO Box 986015
Boston, MA 02298
Blue Cross Blue Shield
Process Control
PO Box 986005
Boston, MA 02298

Paper claim submission guidelines

For 1500 filing instructions, refer to the NUCC (National Uniform Claim Committee) website, nucc.org, for the 1500 Claim Form Instruction Manual.

For UB-04 billing guidelines, go to the National Uniform Billing Committee or American Hospital Association websites.

For ADA dental claim billing guidelines, refer to the ADA’s website or the Dental Blue Book.

Submitting claims electronically

We recommend electronic claim submission for the most efficient processing. Be sure to enter the member’s ID exactly as it appears on the member’s ID card, including the prefix and all subsequent digits. For Federal Employee Program members, submit claims with a single letter "R" and the member ID number. Please make sure that your claim submission systems can accommodate a member ID with at least 17 characters, and alpha and numeric combinations. All electronic claim submissions can now accept up to 50 lines per claim.

Here are some options for submitting claims electronically:

Resources

Contacts & Sites
ConnectCenter Claims Quick Tip