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Home Health Care
Plan type Authorization guidelines
HMO/POS Primary care providers (PCPs) or PCP-referred specialists with an open referral from the PCP may submit a global authorization for home health care services for our managed care members for up to 40 dates of service within 60 consecutive calendar days. These services must be entered as an authorization via electronic technologies.
PPO For our PPO members, we automatically approve up to 12 dates of service within 30 consecutive days. Authorizations cannot be submitted through electronic technologies for our PPO members. Call 1-800-327-6716 to obtain approval. Or, fax 1-888-282-0780.

No review is necessary for Medicare PPO Blue.
Federal Employee Program No precertification is required for Federal Employee program members. For FEP-specific benefit information, call 1-800-451-8124.

Tips for entering the global authorization

Coverage criteria

To qualify for coverage, commercial members must meet InterQual® Home Care guidelines. We use Medicare guidelines to determine coverage for our Medicare Advantage members.

Cases in which the member requires more than 40 service days are often complex and may be referred to Case Management. Therefore, our Health Management department will review all requests for services beyond 60 dates of service. These services must be entered as an authorization.

If you cannot enter the global authorization because the member has already used the auto-approved home health care services within the time period specified, you will need to contact Health & Medical Management at 1-800-327-6716.

How to request additional services

If The home health care provider should fax us these items for case management review By this time
Additional home health care services are required beyond the initial auto-approval A completed Home Health Authorization Extension Request Form and the:
  • Member’s treatment plan
  • Initial evaluation
  • Updated treatment notes
At least seven calendar days before the visit limit has expired

Our nurses will contact the member’s primary care provider, ordering specialist, or home health care agency to review the treatment plan and initiate the extension review process.