Contacting us
If you need to verify member benefits or eligibility, or understand the status of a claim, a check, or an authorization request, you are required to use our technologies first.
Here is information about some self-service tools you can use:
Technology overview (a list of tools and how to access them)- InfoDial User Guide (guide to using our interactive phone system to perform tasks)
Still have questions? We're here to help.
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Authorizations
Authorization Manager
HMMAuthorizationManager@bcbsma.com
or MSKInterqual@bcbsma.com (for musculoskeletal requests)Behavioral health authorizations
1-800-524-4010Medical pre-authorizations and referrals
(except chiropractic, genetic testing, high-technology radiology, sleep study)
1-800-327-6716 (commercial)
1-800-689-7219 (FEP member getting care in Massachusetts)
1-800-222-7620 (Medicare Advantage)Chiropractic service authorizations
WholeHealth Living, Inc.
Chiropractic AuthorizationsWholeHealth Living's Support Line
1-866-656-6071Genetic testing, high-technology radiology, outpatient cancer care, and sleep-related service authorizations
(when the member’s plan requires authorization via Carelon Medical Benefits Management for coverage)
Carelon
Provider PortalSM
1-866-745-1783You can go directly to Carelon’s site to request prior authorization by logging in and going to eTools>Carelon.
NICU level of care authorizations
(upon admission, concurrent reviews, and transfers between facilities for premature and medically complex infants)
ProgenyHealth
Phone: 1-866-745-1783
Secure fax: 1-866-303-5749 -
Benefits, eligibility, & claims
Medical providers
On the following Fridays, we’re open only for benefits and eligibility requests:
June 27, July 25, August 22, September 19, October 24, November 21, December 19, 2025
Provider Service normal hours:
1-800-882-2060 (Physicians)Mon, Tues, Wed, Fri: 8:30 a.m. - 4:30 p.m. Thurs: 9:30 a.m. - 4:30 p.m.
1-800-451-8123 (Hospitals)
1-800-451-8124 (Ancillary Providers)Dental providers
Dental Provider Services
1-800-882-1178BlueCard® member benefits and eligibility
(members from another Blue plan)
1-800-676-BLUE (2583) -
Technology
InfoDial
User guide
1-800-443-6657
Normal hours:
Mon - Fri: 6:30 a.m. - 9:30 p.m. Sat - Sun: 7 a.m. - 4 p.m. Payspan help
Payspan Inc.
1-877-331-7154Provider Central and EDI help
providercentral@bcbsma.com
1-800-771-4097, Option 2
Normal hours:Mon - Thurs: 8 a.m. - 4 p.m. Fri: 8 a.m. - 1 p.m. -
Contracting
Medical providers
Check your network application status:
ProviderApplicationStatus@bcbsma.comOther contracting questions:
Network Management and Credentialing Services
1-800-316-BLUE (2583)Dental providers
Dental Network Management
1-800-882-1178 -
Pharmacy
When we close for a holiday, your call will be routed to CVS Caremark. They will respond to voicemails even if they are closed.
Commercial plans and Medicare Advantage
Pharmacy Operations
1-800-366-7778Federal Employee Program
CVS/Caremark
1-877-727-3784 -
Fraud
Report fraudulent activity:
1-800-992-4100
Sites
Medical policies
Commercial plans and Medicare Advantage:
bluecrossma.org/medical-policies/
(To comment on medical policies, please email ebr@bcbsma.com.)
Federal Employee Program:
fepblue.org
Note: Provider Central’s search feature does not search the medical policy sites.
Member resources
MyBlue
Members visit bluecrossma.org for:
- Find a Doctor & Estimate Costs (member.bluecrossma.com/fad)
- 24/7 Nurse Care Line
- Secure access to benefit and claim information
Blue365
Members visit blue365deals.com for health and wellness deals.
Plan and product information
Medical and dental plan comparison tool
Members visit bluecrossma.org/plan-comparison for:
- Benefit summaries
- Plan changes
Federal Employee Program
Members visit fepblue.org for:
- Benefit plan information, including a plan comparison
- Member wellness resources
Medicare Options
Members visit bluecrossma.com/medicare-options for plan information for Medicare-eligible members.