We offer many self-service technologies to help you do business with us at your convenience.
AIM Specialty Health is now Carelon.
Use Authorization Manager to submit and view the status of your prior authorization and referral requests for all Blue Cross Blue Shield of Massachusetts members*. Learn more.
*excludes members belonging to a New England Blue Cross Blue Shield plan with an out-of-state PCP.
Submit prior authorization requests with Carelon for certain genetic tests, high-technology radiology, outpatient cancer care, and sleep management services. Learn more.
Submit authorization requests for chiropractic services using the Rapid Response System with WholeHealth Networks, Inc., a subsidiary of Tivity Health Support, LLC. Learn more.
Use Clear Claim ConnectionTM for our claim payment rules, code editing policies, and their rationale. Learn more.
Access ConnectCenter to check member benefits, eligibility, and claim status, and to enter professional 1500 claims. Learn more.
Access Dental Connect to perform administrative tasks for dental services using this multi-payer version of the tool. Learn more.
Interface with our IT systems through a direct connection—or electronic data interchange—that will allow you to perform electronic transactions. Learn more.
Access Payspan for electronic funds transfer (direct deposit) and online advisories at no cost. Learn more.
Conduct pre-service review for BlueCard members. Learn more.
Submit Part D vaccine claims for Medicare Advantage members using TransactRx. Learn more.