Online Services
Important
Online Services is being discontinued and replaced by ConnectCenter. Read more.
Resources
- Our ConnectCenter 1500 Claims Quick Tip explains how to access 1500 claims that you submitted using Online Services.
- Our ConnectCenter eTools page contains Quick Tips, short videos, and other resources to help you get started.
- Please use Authorization Manager to request authorizations for short term rehabilitation and other services requiring prior authorization.
Tips for Online Services transactions
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Benefits and eligibility inquiries
| Did you know? |
You can use Online Services for out-of-state (BlueCard) Blue Cross Blue Shield members. For eligibility inquiries, you will need this member information:
Results are returned from the Blue plan that the member is contracted with, and the level of detail in benefits information varies. You can also inquire on the status of any claim sent to us for processing. |
Referrals and authorizations
Both Online Services and Authorization Manager offer referral and authorization functionality. The tool you choose will depend on your workflows and preferences. For help using Online Services, refer to our Quick Start Guide.
| Transaction | Online Services | Authorization Manager |
|---|---|---|
| Submit referrals |
✔ |
✔ |
| Verify referrals |
✔ |
✔ |
| Submit authorization requests | Limited* |
✔ |
| Check authorization status |
✔ |
✔ |
* Initial requests for home health care and outpatient rehabilitation only
