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Online Services

Online Services is being discontinued and replaced by ConnectCenter. Read more.


  • Our ConnectCenter 1500 Claims Quick Tip explains how to access 1500 claims that you submitted using Online Services.
  • Our ConnectCenter eTools page contains Quick Tips, short videos, and other resources to help you get started.
  • Please use Authorization Manager to request authorizations for short term rehabilitation and other services requiring prior authorization.

Tips for Online Services transactions

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Benefits and eligibility inquiries

Did you know?
You can use Online Services for out-of-state (BlueCard) Blue Cross Blue Shield members. For eligibility inquiries, you will need this member information:
  • Name
  • Date of birth
  • ID number including prefix

Results are returned from the Blue plan that the member is contracted with, and the level of detail in benefits information varies.

You can also inquire on the status of any claim sent to us for processing.

Referrals and authorizations

Both Online Services and Authorization Manager offer referral and authorization functionality. The tool you choose will depend on your workflows and preferences. For help using Online Services, refer to our Quick Start Guide.

Transaction Online Services Authorization Manager
Submit referrals

Verify referrals

Submit authorization requests Limited*

Check authorization status

* Initial requests for home health care and outpatient rehabilitation only

Information about Direct Data Entry, a tool for submitting only professional 1500 claims:

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