We are replacing Online Services with ConnectCenter. Learn about ConnectCenter.
If you are new to Provider Central, please note: Online Services is no longer available to new users.
Important dates
Claim submission functionality in Online Services will be discontinued on July 22. All other functionality will be discontinued on August 12.
If you submit 1500 claims using direct data entry in Online Services, read our ConnectCenter 1500 Claims Quick Tip to learn how to access these claims after Online Services is retired.
Online Services is a tool you can use to verify member eligibility and benefits, check claim status, submit professional claims, and more.
Tips for common transactions
| Did you know? |
You can use Online Services for out-of-state (BlueCard) Blue Cross Blue Shield members. For eligibility inquiries, you will need this member information:
Results are returned from the Blue plan that the member is contracted with, and the level of detail in benefits information varies. You can also inquire on the status of any claim sent to us for processing. |
Both Online Services and Authorization Manager offer referral and authorization functionality. The tool you choose will depend on your workflows and preferences. For help using Online Services, refer to our Quick Start Guide.
| Transaction | Online Services | Authorization Manager |
|---|---|---|
| Submit referrals |
✔ |
✔ |
| Verify referrals |
✔ |
✔ |
| Submit authorization requests | Limited* |
✔ |
| Check authorization status |
✔ |
✔ |
* Initial requests for home health care and outpatient rehabilitation only
