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Online Services

A new tool, ConnectCenter™, will replace Online Services in 2022.
To learn more, log in and read our September 1, 2021 News Alert, "Online Services to be replaced with new tool."

Online Services is a tool medical and behavioral health providers can use to verify eligibility and benefits, check claim status, submit professional claims, and more. Our Quick Start guide can help you get started.

Who can use Online Services?

Only contracted providers, their staff, and their billing agencies can register for Provider Central and use Online Services. Learn more.

How can I access this tool?
Log in, click on this page in the eTools tab, and look for the Go Now button. No additional username or password is necessary.

What if I'm not contracted with Blue Cross Blue Shield of Massachusetts?
If you do not participate with us and need to check eligibility, benefits, or claim status, please use our phone-based system, InfoDial, or contact us. You can reach InfoDial at 1-800-443-6657.

Tips for common transactions

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Benefits and eligibility inquiries

Did you know?
You can use Online Services for out-of-state (BlueCard) Blue Cross Blue Shield members. For eligibility inquiries, you will need this member information:
  • Name
  • Date of birth
  • ID number including prefix

Results are returned from the Blue plan that the member is contracted with, and the level of detail in benefits information varies.

You can also inquire on the status of any claim sent to us for processing.

Referrals and authorizations

Both Online Services and Authorization Manager offer referral and authorization functionality. The tool you choose will depend on your workflows and preferences. For help using Online Services, refer to our Quick Start Guide.

Transaction Online Services Authorization Manager
Submit referrals

Verify referrals

Submit authorization requests Limited*

Check authorization status

* Initial requests for home health care and outpatient rehabilitation only

Information about Direct Data Entry, a tool for submitting only professional 1500 claims:

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