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New Equian addresses for pre-payment review
March 22, 2023

This article is for billing and appeals staff at acute care facilities and surgical day care centers caring for our members

Equian, a nationally known payment integrity vendor, partners with us to review select inpatient facility claims before payment. We want to let you know about some changes that will take effect on June 1, 2023 to the addresses you use to submit necessary information for Equian to complete their pre-payment reviews.

Please see the grid below and make sure you notify any impacted departments or staff. Communications from Blue Cross Blue Shield of Massachusetts and Equian will be updated with the new contact information on June 1, 2023.

For Equian requests
related to
Continue to use this contact information Begin using this new contact information as of June 1, 2023
Itemized bill requests claimsadmin@equian.com
Fax: 1-800-435-2049

New email to submit itemized bill requests:
Reconsiderations/appeals reconsiderations@equian.com
Fax: 1-866-700-5769
New mailing addresses for document submission:

USPS mail:
Equian - IBR
PO Box 1090
Draper, UT 84020-1090

UPS/FedEx packages:
Equian – IBR
2921 S Vista Station Blvd.
Draper, UT 84020

Provider report reconsiderations@equian.com
Resolutions claimsresolution@equian.com
Phone: 1-800-806-9784
No change

If you have any questions, please reach out to your Blue Cross Network Representative.