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Reminder: Don’t include attachments with claims

April 13, 2020

This article is for dentists and oral surgeons caring for our members

We’d like to provide some important claim reminders about attachments:

Who	Please remember
Massachusetts-participating dentists:	We do not require you submit attachments or documentation with claims unless we request them. We won’t return any unrequested radiographs or attachments that you send to us, and their submission may slow down our claims processing. The following types of claim submissions that do require documentation: When submitting secondary insurance claim, attach the primary EOB. When requesting Medically Necessary Orthodontia. For more details, refer to our CDT Dental Procedure Guidelines and Requirements by logging on and going to Office Resources>Policies & Guidelines> Provider Manuals.
Out-of-state providers Massachusetts providers submitting an attachment we request	Use our vendor, National Electronic Attachments (NEA) to submit attachments. FastAttach accelerates claim processing and eliminates the cost and time involved in duplicating and mailing radiographs and other attachments. Include the attachment tracking number in the “remarks” field in your electronic claim transaction. We pick up the number and retrieve your attachments from NEA.

Who

Please remember

Massachusetts-participating dentists:

We do not require you submit attachments or documentation with claims unless we request them.
We won’t return any unrequested radiographs or attachments that you send to us, and their submission may slow down our claims processing.
The following types of claim submissions that do require documentation:
- When submitting secondary insurance claim, attach the primary EOB.
- When requesting Medically Necessary Orthodontia. For more details, refer to our CDT Dental Procedure Guidelines and Requirements by logging on and going to Office Resources>Policies & Guidelines> Provider Manuals.

Out-of-state providers
Massachusetts providers submitting an attachment we request

Use our vendor, National Electronic Attachments (NEA) to submit attachments.
FastAttach accelerates claim processing and eliminates the cost and time involved in duplicating and mailing radiographs and other attachments.
Include the attachment tracking number in the “remarks” field in your electronic claim transaction. We pick up the number and retrieve your attachments from NEA.

About FastAttach

NEA’s HIPAA-compliant, secure, FastAttach^®´ website lets you submit any requested radiographs, periodontal charting, intra-oral images, narratives, and EOBs electronically. FastAttach can:

Acquire radiographs and other images from multiple sources
Offer image enhancement
Transfer claim information, eliminating duplicate data entry
Provide a tracking number.

To learn about the technical requirements for submitting electronic attachments and to enroll, call NEA at 1-800-782-5150, ext. 2. Or, go to NEA-Fast.com.

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