This article is for all dentists and oral surgeons caring for our members
We previously notified you via News Alert that starting November 1, 2025, we will no longer provide CDT code information over the phone. Instead, you’ll need to refer to our easy-to-use CDT lookup tool that we launched in 2023 for all CDT code inquiries. After selecting the member’s plan, you can quickly obtain CDT procedure guidelines, frequencies, submission requirements, and more!
If you call, please ask us for the member’s plan name which you’ll enter into the CDT lookup tool to receive accurate information. We will still be able to assist with benefit, eligibility, and claims information over the phone.
Why wait? Start saving time today!
Using the tool eliminates the need to wait in our phone queues for CDT code inquiries. If you haven’t already, start using the 24/7 self-service tool today (no log in required).
Questions?
- If you have any questions about the tool, please call Dental Network Management at 1-800-882-1178, option 4
- For benefit, eligibility, and claims inquiries, please call Dental Provider Services at 1-800-882-1178, option 3
Click here to read our original News Alert.
To read our original News Alert, log on to bluecrossma.com/provider and click News. Scroll down to September 2, 2025 and look for the red exclamation point.
As always, thank you for the care you provide to our members.