Provider Central

This article is for all medical and mental health providers who have a direct connection to Change Healthcare

In June, we instituted a temporary waiver for timely filing of claims in response to the Change Healthcare cybersecurity event.

For claims submitted on or after December 1, 2024, we will resume our standard filing guidelines for provider submitted claims. This will apply to our commercial, Medicare Advantage, and Federal Employee Program plans as follows:

• Claims must be filed within 90 days of the date of service.
• Appeals must be submitted within one year of the date the claim denied.

Resources

• Timely Filing Guidelines on Provider Central
• Change Healthcare Event page

Thank you

Thank you for submitting your claims within the required timeframes.

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