This article is for all medical and mental health providers who have a direct connection to Change Healthcare
We have restored connectivity to Change Healthcare’s* clearinghouse, Relay Exchange, that was disrupted by Change Healthcare’s Feburary 21, 2024 cybersecurity incident.
This allows medical and mental health providers who have a direct connection to Change Healthcare to:
- Submit claims
- Receive electronic remittance advices
- Get historical claims data
We are working now to process any remittances that were held during the cybersecurity event and will deliver these electronic remittances to Change Healthcare in the coming weeks.
ConnectCenter functionality through Provider Central will be restored in the future
Please note that ConnectCenter and Dental Connect** still remain unavailable for checking member benefits and eligibility, submitting and verifying referrals, and for direct data entry of claims through Provider Central.
However, we are working to restore full ConnectCenter functionality through our provider portal after additional security features have been installed. We will provide updates as they are available.
Until then, please continue to use your chosen interim solution, such as using an alternative clearinghouse or portal, to conduct business with us.
Where applicable, we will extend the following for provider-submitted claims for our commercial, Medicare Advantage and Federal Employee Program plans:
- The claim filing limit of 90 days from the date of service
- The one-year provider appeals filing limit
We will notify you before resuming our standard filing limit.
Thank you for your patience as we work to restore connectivity with ConnectCenter.
- For regular updates, go to the Change Healthcare Cyber Response page.
- For more information, go to Optum’s Solution Status page.
* Change Healthcare is a subsidiary of Optum.
**
We’re working with Change Healthcare to restore Dental Connect features.
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