As of July 1, 2021, we reinstated member cost share (copayment, co-insurance, deductible) for non-COVID-19 related telehealth services. This applies to all medical services, including mental health and substance use disorder services.
We will eventually make changes to our telehealth payment policies and will notify you of these changes via a News Alert. Until then, please continue to reference the COVID-19 Temporary payment policy.
Note: We recommend billing the member after your claim has processed to ensure you are collecting the accurate cost share amount. This will help avoid having to reimburse the member.