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Office Support

In the “Current” tab, you’ll find news published during the past year. Use the “Archive” tab to view news going back an additional two years.

10/31/24 Claims webinar recording, slide deck, and Q&As
10/10/24 Need to update an existing authorization? Use our new form!
9/30/24 Reminder: Review your directory information
9/26/24 Send your appeals to the correct area for faster processing
9/24/24 Reminder: Submit level of care change requests via fax
9/4/24 Join us for a claims webinar!
8/27/24 Action required: Equian is changing their mailing addresses
8/22/24 How to easily request auth for out-of-state Blue Cross members
8/21/24 Introducing your Medicare Advantage 5-Star Playbook resource guide
8/6/24 Steward Health Care plans to close two Massachusetts hospitals
7/30/24 Patients with diabetes need kidney health screenings
7/29/24 Questions about Auth Manager or InterQual? We can help!
7/19/24 Microsoft tech outage information
7/1/24 Is your directory information up to date?
6/17/24 We’re surveying practices on appointment wait times
6/7/24 We’re adding a new IP address. What you may need to do.
6/5/24 Chiropractor performance reports are mailing
4/30/24 How to avoid common Authorization Manager musculoskeletal errors
4/12/24 Choose clearinghouses offering dental-specific capabilities
4/10/24 Congratulations to Yankee Dental iPad winners!
4/3/24 CDT lookup tool now displays dental service category
3/31/24 Verify your directory information every 90 days
3/28/24 New Mass Collab ABA services authorization form now available
2/28/24 Supporting our provider partners during Change Healthcare event
2/7/24 CDT look-up tool now displays ADA category
1/3/24 You don't need to request a new PT, OT authorization for Med Adv
12/26/23 Check benefits and eligibility for patients without member ID
12/26/23 It’s time to review your directory information
12/18/23 PT, OT Med Adv authorizations do not expire with the new year
11/27/23 CDT lookup tool can save you time
11/20/23 FYI: Pharmacy Operations' holiday hours