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Office Support

In the “Current” tab, you’ll find news published during the past year. Use the “Archive” tab to view news going back an additional two years.

5/16/25 Provider Status field in Authorization Manager
5/12/25 Frequency reminders for epidural steroid injections
5/8/25 We accept only two appeals per claim
4/28/25 ConnectCenter now available on Provider Central!
4/4/25 Save time – members can get benefits and eligibility on MyBlue!
4/4/25 New tool for quick access to auth and referral info
3/31/25 It’s time to review your provider directory information
3/20/25 Thank you for attending Yankee Dental!
3/5/25 Choosing the correct address in Authorization Manager
1/29/25 Join our Patient Experience Champions League!
1/21/25 Update to behavioral health authorization request fax numbers
1/17/25 Provider Central authentication is here!
1/16/25 Get ready for Yankee Dental!
1/13/25 Avoid delays for Auth Manager musculoskeletal requests
11/27/24 New security measures for Provider Central start in January
11/26/24 New provider directory information required for health plans and providers
10/31/24 Claims webinar recording, slide deck, and Q&As
10/10/24 Need to update an existing authorization? Use our new form!
9/30/24 Reminder: Review your directory information
9/26/24 Send your appeals to the correct area for faster processing
9/24/24 Reminder: Submit level of care change requests via fax
9/4/24 Join us for a claims webinar!
8/27/24 Action required: Equian is changing their mailing addresses
8/22/24 How to easily request auth for out-of-state Blue Cross members
8/21/24 Introducing your Medicare Advantage 5-Star Playbook resource guide
8/6/24 Steward Health Care plans to close two Massachusetts hospitals
7/30/24 Patients with diabetes need kidney health screenings
7/29/24 Questions about Auth Manager or InterQual? We can help!
7/19/24 Microsoft tech outage information
7/1/24 Is your directory information up to date?
6/17/24 We’re surveying practices on appointment wait times
6/7/24 We’re adding a new IP address. What you may need to do.
6/5/24 Chiropractor performance reports are mailing