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Act now! Online Services will be retired on September 30
August 15, 2022

This article is for all medical providers, office staff, and billing agencies who use Online Services

Do you receive reimbursement through PaySpan?

You can switch from submitting claims through Online Services to ConnectCenter with no impact to your claim payments.

All existing Online Services users will need to switch to ConnectCenter by September 30 for all transactions, including real-time eligibility and benefits inquiries, referrals, and claims.

For authorization requests and verification, you will need to use Authorization Manager. In addition, we recommend using Authorization Manager to submit referrals (see Resources section below to learn more).

About ConnectCenter

ConnectCenter is available at no additional cost to you for your Blue Cross Blue Shield patients. You can access ConnectCenter from the Provider Central eTools page without a separate log-on.

With its fresh modern interface, ConnectCenter offers new tools and reports to streamline your work.

How to prepare

  • Please notify anyone within your organization who uses Online Services and your billing agency.
  • If you haven’t already, attend one of the many webinars being offered to support you in this transition.
  • Start using Authorization Manager to enter authorization requests and check their status.


  • ConnectCenter page. We offer a ConnectCenter Quick Start Guide, 1500 Claim Entry with ConnectCenter Quick Tip, and Checking Claim Status Quick Tip on this page along with many other resources to help you get started.
  • Authorization Manager page. Scroll to our “Guides and video demonstrations” section to access the Authorization Manager User Guide, Specialist Referrals Quick Tip, and more.
  • Referrals page.


For additional help getting started, contact Change Healthcare’s ConnectCenter support at 1-800-527-8133.

Learn more by attending one of our training webinars. Click here to register today!