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Action required: Equian is changing their mailing addresses
August 27, 2024

This article is for acute care hospitals and surgical day care centers caring for our members
Please share with relevant office staff and billing agencies

As you know, we partner with Equian, a national payment integrity vendor, to review select inpatient facility claims on a pre-payment basis. Effective November 4, 2024, Equian will change the mailing addresses that you use to submit necessary information for them to complete their reviews. Their electronic contact information will not be changing.

Please refer to the table below and notify any relevant office staff and billing agencies of this change.

For Equian requests related to

Contact them at

And starting November 4, 2024, use these new mailing addresses

Itemized bill requests

Email: mca@equian.com

Fax: 1-800-435-2049

 USPS mail

Equian - IBR
PO Box 31309
Salt Lake City, UT 84131

Or

UPS/FedEx packages:
Equian - IBR
1355 S. 4700 West
Salt Lake City, UT 84104

Reconsiderations/appeals

Email: reconsiderations@equian.com

Fax: 1-866-700-5769

Provider reports

Email: reconsiderations@equian.com

Or

claimsresolution@equian.com

Resolutions

Email: claimsresolution@equian.com

Phone: 1-800-806-9784

If you have any questions, please call Network Management and Credentialing Services at 1-800-316-BLUE (2583). As always, thank you for the care you provide to our members.

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