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AIM and Beacon Health Options will soon become Carelon
February 9, 2023

This article is for providers and their office staff who refer patients to Beacon Health for behavioral health case management or who request authorization from AIM Specialty Health for one of these services:
  • Cancer care (medical oncology and radiation oncology)
  • Genetic testing
  • Outpatient high-technology radiology
  • Sleep management

AIM Specialty Health and Beacon Health Options have recently joined the Carelon family of companies. Starting March 1, 2023:

  • AIM will be Carelon Medical Benefits Management.
  • Beacon Health Options will be Carelon Behavioral Health.

How we’ll work with Carelon Medical Benefit Management

As you know, many of our authorization programs are administered by AIM, an independent company.

These services require authorization through Carelon Medical Benefits Management (formerly AIM Specialty Health):

  • You can continue to request authorizations through the eTools link on Provider Central or by going directly to providerportal.com. The logo on ProviderPortal will be updated.
  • The phone numbers will remain the same, but the recorded scripting will be replaced with the Carelon Medical Benefits Management name.
  • Logos and references to AIM Specialty Health on authorization decision letters and other communications will be updated with the new Carelon name.

How we’ll work with Carelon Behavioral Health (formerly Beacon Health Options)

We partner with Beacon Health Options to offer our Recovery, Education, and Access to Community Health (REACH) program to commercial members living in Massachusetts. This discharge case management program is designed to help patients with behavioral health difficulties. Learn more about REACH.

This name change will not impact contact information or level of support that the program offers.

Blue Cross will revise all references on Provider Central over the next several weeks to Carelon Medical Benefits Management and Carelon Behavioral Health.

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