When members are looking for medical care, online provider directories are important tools for helping them find network providers. Patients and their caregivers rely on our directories for contact and other critical information when making health care decisions.
That's why it's important that our online resources are accurate. The law requires us to keep the information on our website current, and we can't do it without your help. This requirement applies to all providers in our network.
Important: CAQH Direct Assure
The Direct Assure provider directory validation project is underway. Together, all Massachusetts health plans are working with the Council for Affordable Quality Healthcare (CAQH) to create a streamlined solution for a seamless provider experience.
We appreciate your continued support as we work to implement Direct Assure. We'll continue to provide important project announcements and implementation information on Provider Central.
Verify that what’s on our website is correct.
Be sure to check:
* Only addresses where members can make appointments with clinicians should be in the directory.
When updates are needed:
Since you can’t update the Find a Doctor & Estimate Costs site by yourself, use one of the forms listed below:
|If you are a||Use the|
Hospital, facility, or lab
Any other provider type*
* Doctors: remember to also go to CAQH to update your recredentialing application there.
Don’t wait – keep your information current
Even if your information is up-to-date now, please be sure to submit changes as they occur.
As always, thank you for the care you provide to your patients—our members.
Call Network Management and Credentialing Services at 1-800-316-BLUE (2583).