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Authorization Manager to go live February 15
January 11, 2021

Attend a webinar to learn more

This article is for all providers (except dentists) caring for our members

February 3, 2021 update: We’ve posted links to resources, including slides for the webinar presentation and quick tips.

Effective Monday, February 15, 2021, Authorization Manager, our enhanced utilization management tool, will go live.

Effective Monday, February 15, 2021, Authorization Manager, our enhanced utilization management tool, will go live. If you aren’t currently a registered Provider Central user, please register now to take advantage. Here’s how: Provider Central Registration.

Attend our webinar February 4, 2021 to learn more

Mark your calendar! We’re hosting an hour-long webinar on Thursday, February 4, 2021 from noon to 1 p.m. to show you how to use Authorization Manager’s newest features. Our Blue Cross experts will cover these topics and allow time for questions:

  • Accessing Authorization Manager
  • Entering authorization requests
  • Searching for authorizations and referrals
  • Using forms
  • Viewing status of referrals and authorizations (including vendor authorizations)

Attending the webinar
Please register for the session so we know how many will attend.

On February 4 at noon, join the webinar. Paste this link into your web browser: https://primetime.bluejeans.com/a2m/live-event/cxeectjd

More information

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Working to simplify your administrative tasks

Authorization Manager will make it easier for you to manage your authorizations and referrals for all of our members*. It builds on the authorization management system we launched last year for Medicare Advantage members.

This tool will allow you to submit authorization requests for a greater range of services than you can submit through Online Services. You will be able to submit and view authorization requests when it’s convenient for you, allowing you to rely less on phone and fax. It is available 24 hours a day, 7 days a week, from the office or when working remotely.

*Blue Cross Blue Shield of Massachusetts members who have selected a Massachusetts primary care provider.

Key features

At Blue Cross, we are working to become fully digital and shifting all of our prior authorization requests from fax and phone to Authorization Manager. We’ve seen during the pandemic how critical digital tools are to facilitating your transactions in a timely manner, and ultimately in supporting our members.

Authorization Manager provides an alternative to Online Services that will allow you to:

  • Electronically submit authorization requests for behavioral health, medical, and surgical services that you currently request by phone and fax.
  • View the status of authorizations in one place, including requests submitted by telephone, fax, Online Services, and vendors such as AIM Specialty Health.
  • Upload additional documentation to support medical necessity.
  • Search by provider number to look up multiple patients at the same time.

You should continue using your current process to submit authorizations for oral surgery and for medications.

What you can do to prepare
  • Make sure that those in your organization who request and review authorizations are registered on Provider Central.
  • If you do not currently use the Authorization Manager tool to view the status of authorizations for your Medicare Advantage patients, you may want to become familiar with it by reviewing our Authorization Manager Guide

In the meantime, if you have any questions, please call Network Management and Credentialing Services at 1-800-316-BLUE (2583). As always, thank you for the care you provide to your patients—our members.