Home > Office Support
Web Content Viewer
Web Content Viewer
Changes affecting how to search for a member in Online Services
July 15, 2020

This article is for Online Services users.

The “family search” functionality currently available through Online Services allows users to perform an eligibility search using only the Blue Cross Blue Shield of Massachusetts member ID.

On September 1, 2020, we’re removing the family search option from Online Services because it will no longer be supported by underlying technology. You still will have a number of ways of finding members in Online Services.

If  you Then you can search in Online Services by: Examples:
Have the member’s ID number Member ID number, plus any one of the following:
  • Date of birth
  • Member’s first and last name
  • Member’s date of birth and member's first and last name
  • XXE123456789 + 051586
  • XXE123456789 + Jane Costa
  • XXE123456789 + 051586 + Jane Costa
Don’t have the member’s ID number Member’s first and last name plus member’s date of birth.
  • Jane Costa + 051586


Call Network Management and Credentialing Services at 1-800-316-BLUE (2583).