This article is for Online Services users.
The “family search” functionality currently available through Online Services allows users to perform an eligibility search using only the Blue Cross Blue Shield of Massachusetts member ID.
On September 1, 2020, we’re removing the family search option from Online Services because it will no longer be supported by underlying technology. You still will have a number of ways of finding members in Online Services.
|If you||Then you can search in Online Services by:||Examples:|
|Have the member’s ID number||Member ID number, plus any one of the following:
|Don’t have the member’s ID number||Member’s first and last name plus member’s date of birth.||
Call Network Management and Credentialing Services at 1-800-316-BLUE (2583).