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Changes to authorization tools for PT, OT, ST, and home health services
July 6, 2022

July 21, 2022 update: We have postponed the date for Online Services retirement. Read more.

This article is for physical therapists, occupational therapists, speech therapists, and coordinated home healthcare providers caring for our members

Reminder: we will retire Online Services on August 12, 2022.

Because you must submit an authorization request—not a referral—for  outpatient rehabilitation and home health care, you must begin using Authorization Manager for these services by August 12. In the Request Type menu, select “Service Request” for all outpatient medical requests.

For other transactions, including benefit and eligibility inquiries, you can use ConnectCenter.


The following guides and video demonstrations are available on our Authorization Manager page: