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Check benefits and eligibility for patients without member ID
December 26, 2023

This article is for all providers caring for our members

As new employer groups join Blue Cross Blue Shield of Massachusetts, we issue their employees new Blue Cross member ID cards. However, some members may not receive their new ID cards until after January 1, 2024.

If Blue Cross patients visit your office without an ID card, please check their benefits and eligibility before providing services, by using an online tool such as ConnectCenter. For members of Blue Cross Blue Shield of Massachusetts plans, you can look up their benefits using their full name and date of birth.


 ConnectCenter Quick Start Guide