This article is for all providers caring for our members
Thank you for continuing to use Authorization Manager as the most efficient method to submit and review authorization requests, available 24/7. We understand that when you are searching for the provider in your request, you may not always see the correct address listed. Please be aware that this is normal, and that you do not need to call us. Below are some guidelines to help you determine which Provider ID to select.
For in-state providers, please note that Authorization Manager will only list the primary address and group that they are contracted with. You should always select the Provider ID that starts with 700, even if the address doesn’t reflect where services will be performed, or if it’s non-participating with the member’s type of plan.
For out-of-state providers, you should select the Provider ID that starts with BLUE and matches the address where services will take place. If that option isn’t available, it means that the provider is not participating at the location where services will occur. In this situation, choose the Provider ID that starts with NPPS.
Note: If there is a Provider ID that starts with BLUE but the address doesn’t match where services will be rendered, you should choose the NPPS option.
We’re here to help
If you need help with or have questions about Authorization Manager, email us at HMMAuthorizationManager@bcbsma.com.
Resources
- Authorization Manager Provider Central page, which contains helpful tips, guides, and video demonstrations
- Authorization Manager User Guide
MPC_012618-1L-107