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Claims submission in Online Services ends on July 22
June 27, 2022

July 21, 2022 update: We have postponed the date for Online Services retirement. Read more.

This article is for all medical providers, office staff, and billing agencies who use Online Services to submit 1500 claims for our members using Direct Data Entry

If you currently use Online Services to submit 1500 claims using Direct Data Entry, you will need to begin using ConnectCenter by July 22. Online Services will be retired for all transactions on August 12.

We offer a number of resources to help you begin using ConnectCenter.

Many other resources to help you get started with ConnectCenter are available on our ConnectCenter eTools page.

Submitting claims in ConnectCenter allows you to take advantage of new claim tracking features. The benefits of ConnectCenter include:

  • Home page resources to help you monitor your overall claim activity
  • Worklists to help you manage claims that need to be corrected and resubmitted
  • A claim search tool that helps you quickly find a claim
  • A new claim summary page that includes a visual Claim Tracker

Claims submitted using Online Services will be harder to track after August 12. Learn about how you can access Online Services claims on page two of our 1500 Claim Entry Quick Tip.

Please note: If you currently receive reimbursement through PaySpan, you’ll continue to use PaySpan for online Provider Payment and Provider Detail Advisories. The transition to ConnectCenter does not impact your use of Payspan.