July 21, 2022 update: We have postponed the date for Online Services retirement. Read more.
This article is for all medical providers, office staff, and billing agencies who:
Use Online Services
Submit 1500 claims for our members using Direct Data Entry through Online Services
Last week we announced that we had not yet been able to move all user data to ConnectCenterTM, our new eTool for real-time transactions and professional claim submission. We’re pleased to announce that ConnectCenter is now fully available to existing Online Services users. You can use ConnectCenter to:
Check Blue Cross member eligibility and benefits
Verify claim status
Enter and verify referrals
Submit 1500 claims
You can access ConnectCenter when you're logged into Provider Central (no separate username or password is required). Our new ConnectCenter page includes extensive resources to help you, including:
Quick Start Guide
Quick tips on provider management, claims, and checking claim status
Links to live webinar trainings offered by Change Healthcare, an independent company that developed this online tool
Tips for common transactions
Exciting new features
ConnectCenter has a fresh modern interface and offers new tools and reports to streamline your work.
For professional 1500 claim submission, ConnectCenter will allow you to:
Submit your claims using a format modeled after the 1500 claim form
Receive immediate prompts while building your claims to help reduce claim entry errors
ConnectCenter is replacing Online Services, which will be phased out between now and August 12, 2022. All
existing Online Services users will need to switch to ConnectCenter by:
July 22 for claim submission
August 12 for eligibility, claim status, and referrals
After August 12, you will be able to accesshistorical claims using the ConnectCenter Customer Portal Reporting & Analytics link
New Provider Central users will only be registered for ConnectCenter. This means they will need to use ConnectCenter for all of its features, including claim submission.
Notify anyone within your organization and billing agency about this change and revise any office workflows
Attend one of our training sessions to learn how to navigate ConnectCenter and take advantage of its new features
Begin using Authorization Manager to enter or check the status of authorization requests for inpatient or outpatient authorizations (see Resources section below to learn more). ConnectCenter does not have any authorization entry or verification capabilities.