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ConnectCenter tips: Access claims submitted via Online Services
September 6, 2022

This article is for all medical providers, office staff, and billing agencies who submitted professional (1500) claims for our members using Direct Data Entry through Online Services.

As we have been transitioning our claims submission capabilities from Online Services to ConnectCenter, you may be wondering how to access claims originally submitted using Online Services.

To Log onto ConnectCenter and go to
Check the status of the claim Claims>Claim Status to inquire about any claim submitted to Blue Cross Blue Shield of Massachusetts, including claims submitted through Online Services.  
Obtain appeals documentation

or

Confirm that a claim that you can’t find using Claim Status was submitted to Blue Cross
Claims>Customer Portal (which was called Reporting & Analytics in Online Services). To log onto this area, you will need a user number and password:
  1. The user number is created by ConnectCenter and can be found by clicking My Settings in the top right-hand corner of your screen. Make a note of the number that appears after the words, “Vendor Supplied Data.”
  2. Click Forget Password? to create a new password.
  3. If you don’t see an email from Change Healthcare within five minutes, check your spam/junk folder. If you still don’t see an email, please call Change Healthcare at 1-866-924-4634 and enter option 3.* To prevent an unnecessary call transfer, ask for help with the Customer Portal login.
After logging into the Customer Portal, search for your claim.
Correct a claim Use ConnectCenter to re-enter the claim with any needed corrections. For future claims for this member, you’ll be able to save time by copying the accepted claim.  

* For general ConnectCenter support, please call Change Healthcare at 1-800-527-8133.

Resources

To help you with this transition:

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