This article is for all medical providers, office staff, and billing agencies who submitted professional (1500) claims for our members using Direct Data Entry through Online Services.
As we have been transitioning our claims submission capabilities from Online Services to ConnectCenter, you may be wondering how to access claims originally submitted using Online Services.
To | Log onto ConnectCenter and go to |
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Check the status of the claim | Claims>Claim Status to inquire about any claim submitted to Blue Cross Blue Shield of Massachusetts, including claims submitted through Online Services. |
Obtain appeals documentation
or Confirm that a claim that you can’t find using Claim Status was submitted to Blue Cross |
Claims>Customer Portal (which was called Reporting & Analytics in Online Services). To log onto this area, you will need a user number and password:
|
Correct a claim | Use ConnectCenter to re-enter the claim with any needed corrections. For future claims for this member, you’ll be able to save time by copying the accepted claim. |
* For general ConnectCenter support, please call Change Healthcare at 1-800-527-8133.
To help you with this transition:
MPC_062321-2L-59