This article is for providers who currently use Online Services for eligibility and benefits queries
You can use ConnectCenter to check benefits and eligibility for Massachusetts, out-of-state, Federal Employee Program, and international Blue Cross Blue Shield members. The level of detail returned may vary because the responses are returned from the member's Blue plan.
To perform a benefits and eligibility inquiry in ConnectCenter:
Change what is displayed under "Eligibility" by using the Select View and Service Types Returned filters.
Perform an eligibility inquiry using the service type for the services being rendered. Telehealth benefits will be returned in the Message section of your results.
Begin by clicking the Human Readable button in your response.
When the Human Readable View opens, search for the current year and scroll to the match. In the example below, the member’s Service Year is 5/1/2022 – 4/30/2023.
Perform an eligibility inquiry with the correct service type and click Submit. Then choose "Limitation – Quantity" from the Select View menu. Benefit usage information for some service types like Chiropractic or Vision may also appear in the Human Readable View.