This article is for providers who currently use Online Services for real-time transactions and 1500 claim submission
Every time you check a member’s eligibility status in ConnectCenter, the results are stored in your Eligibility History. Your History can then be used as a patient list – a starting point that helps you save time with claims and real-time transactions.
The Eligibility History page is most useful if you perform eligibility inquiries with the patient’s name (and date of birth) rather than their ID number. Including the patient’s name enables ConnectCenter to populate this information into the History page, making the correct transaction easier to identify.
To access previous eligibility results:
For videos, quick tips, and webinar information, visit our ConnectCenter page and click on "Trainings and resources."