This article is intended for dental providers caring for our members
We’ve renamed the team of associates who respond to calls from dental providers. Formerly known as the Dental Information Center, this team of associates now answers to Dental Provider Services.
We’ve updated Provider Central with this change. Our online Dental Blue Book will be updated in 2020.
Before you call Dental Provider Services, remember that you can use our provider etools to resolve many issues. Our Dental Connect() technology allows you to:
And you can manage your payments using Payspan(), our free, secure, web-based system for tracking and managing Electronic Funds Transfer (EFT) payments and claims data. Benefits of using Payspan include the ability to:
Billing electronically reduces administrative costs and paperwork for your office and improves the accuracy of billing and posting information. If you prefer not to use an electronic clearinghouse to submit your claims, you can set up electronic data interchange with us through our Direct Connection() tool.
Please call Dental Provider Services at 1-800-882-1178 if you have questions about member benefits, eligibility, or claims.