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Don’t wait to begin using ConnectCenter for claim entry
May 16, 2022

July 21, 2022 update: We have postponed the date for Online Services retirement. Read more.

This article is for all medical providers, office staff, and billing agencies who:

  • Use Online Services
  • Submit 1500 claims for our members using Direct Data Entry through Online Services

Do you receive reimbursement through PaySpan?

There is no impact to your claim payments when you start using ConnectCenter to submit claims.

We’ve begun our transition to ConnectCenter, and urge you to learn more by attending one of our training webinars. Click here to register today!

Providers who currently use Online Services to submit 1500 claims using Direct Data Entry will need to begin using ConnectCenter by July 22. But it makes sense to begin using ConnectCenter as soon as possible! That’s because:

  1. Tracking claims submitted using Online Services will take more steps after August 12, when we retire Online Services. Learn about how you will access Online Services claims on page two of our 1500 Claim Entry Quick Tip.
  2. Submitting claims in ConnectCenter early allows you to take advantage of new claim tracking features. The benefits of ConnectCenter include:
    • Home page resources—for example, a pie chart—to help you monitor your overall claim activity
    • Worklists to help you manage claims that need to be corrected and resubmitted
    • A claim search tool that helps you quickly find a claim
    • A new claim summary page that includes a visual Claim Tracker

Our ConnectCenter eTools page offers many resources to help you get started today.

Please note: The Remits (electronic remittances) functionality in ConnectCenter is not available for Blue Cross of Massachusetts providers. Please continue to use Payspan for online Provider Payment and Provider Detail Advisories.