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FYI: Pharmacy Operations' holiday hours
November 20, 2023

This article is for all prescribers caring for our members

Please be advised that our Pharmacy Operations department (1-800-366-7778) will be closing early at 3 p.m., ET on the below dates. If you call after 3 p.m., you will hear an automated message informing you that you are being transferred to CVS Caremark (our pharmacy benefit manager), which will be open for their regular business hours. Or, you can use your practice’s electronic prior authorization (EPA) tools.

  • Wednesday, November 22, 2023
  • Friday, December 22, 2023
  • Friday, December 29, 2023

Additionally, we will be closed for the entire day on the following dates. If you call on these days, you will be transferred to CVS Caremark, who will also be closed, but will intermittently check their voicemail and return calls. Alternatively, you can use your EPA tools.

  • Thursday, November 23, 2023
  • Friday, November 24, 2023
  • Monday, December 25, 2023
  • Monday, January 1, 2024

Happy holidays, and as always, thank you for the care you provide to our members.