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HEDIS 2021 medical record collection ends April 23
March 31, 2021

HEDIS medical record collection will end on Friday, April 23. Be sure to submit all requested medical records to Blue Cross Blue Shield of Massachusetts, as required by the National Committee for Quality Assurance (NCQA) and your provider Agreement.

HEDIS is one of the ways we measure the quality of care you provide to our members and is a very important activity for all NCQA-accredited health plans.

Submission options
If you have not submitted your records, please do so using one of the following options:

  • Remote access (preferred option)
  • Fax
  • Email
  • Mail
  • Secure file transfer protocol (SFTP)

As required by HIPAA regulations, please submit only the minimum necessary to satisfy the requested information.

If you use a vendor for your medical records, be sure they know that they cannot bill us for these records.


If you have any questions about HEDIS, please call 1-888-99-HEDIS (43347). To set up remote access, please contact Patty Donoghue at 1-617-246-8838. Thank you for responding promptly to this request.