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HEDIS 2023 medical record collection begins now
February 1, 2023

This article is for all providers except mental health providers, dermatologists, and dentists

This is a reminder that we will start collecting medical record information for the 2023 Healthcare Effectiveness Data and Information Set (HEDIS) review (claims measurement year 2022) in February, as required by the National Committee for Quality Assurance (NCQA). Our members, your patients, are randomly selected for this review.

HEDIS is one of the ways we measure the quality of care you provide to our members and is a very important activity for all NCQA-accredited health plans.

Your help in promptly submitting medical records for all Blue Cross Blue Shield of Massachusetts HEDIS requests is required as part of your Blue Cross agreement. Per HIPAA regulations, please submit only the minimum necessary information to satisfy the request.

Submission options

  • Remote access (preferred option)
  • Fax
  • Email
  • Mail
  • SFTP

To minimize disruption to your office, we strongly recommend providing us with remote access.

If you use a vendor for your medical records, be sure they know that they cannot bill us for these records.


If you have any questions about HEDIS, please call 1-888-99-HEDIS (43347). To set up remote access, please contact:

  • Karen Sulham at 1-617-246-4409, or
  • Shanshan Liu 1-617-246-7914.   

Thank you in advance for responding promptly to this request.