Home > Office Support
Web Content Viewer
Web Content Viewer
It's time to review your directory information
May 11, 2022

This article is for dentists and oral surgeons caring for our members

Provider directories help our members find the care they need. Therefore, it’s important you keep your directory information accurate and up to date.

The Consolidated Appropriations Act (CAA) requires provider directory information to be verified every 90 days. Providers and health insurers have roles in fulfilling this requirement to maintain an accurate directory. 

What this means for you

You are required to:

  • Verify your directory information every 90 days.
  • Update your information when it changes, including if you come in or leave the Blue Cross network.

How to update your information

Beginning next week, we'll be contacting you by email or phone to validate your data in our provider directories. The validation process involves reviewing your information in our system to check whether we have your most current address, phone numbers, and specialty.  This process ensures that our members are able to contact you.

Keep in mind, contractual changes may require you to submit more information. If you need to update this information or if you leave the network, please contact our Dental Network Management team at: dentalnetworkrequest@bcbsma.com.

What happens if my information is not verified on time?

Under CAA, we are required to remove from our directory provider practice locations whose data we are unable to verify within 90 days.


If you have questions, please email us at ProviderDirectoryInfo@bcbsma.com.