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Join our Patient Experience Champions League!
January 29, 2025

This article is for office staff caring for our members
Please share this with anyone at your practice or organization who may be interested in joining

When a patient enters your practice seeking care, a positive experience helps build trust and increases the likelihood that they’ll follow through on their treatment plan. At Blue Cross, we recognize the importance of each patient interaction; therefore, we want to work with you to learn and share best practices in our new Patient Experience Champions League.

What is the Patient Experience Champions League?

In this program, we’re asking organizations or practices to appoint a Patient Experience Champion to participate. The Champions will attend monthly Zoom meetings—hosted by Blue Cross—on patient experience improvement. It’s also a chance to learn and network with colleagues in the industry. Read more about the program in our fact sheet.

Who is a Patient Experience Champion?

A Champion is a member of the frontline staff or a practice manager. They are a high-performing member of the team appointed by leadership to support patient experience initiatives within the organization or practice. Please speak to your leader before registering if necessary. 

Watch our video below to learn more about the Champions League!

Register to join today!

We hope that you’ll join us in this collaborative effort to improve patient experience. Our first session is Tuesday, February 18, 2025, Noon - 1p.m. where we’ll focus on how patient experience:

  • Impacts clinical outcomes and quality care
  • Can improve employee and provider experience
  • Influences CAHPS scores—and what CAHPS scores tell us

 Please use the button below to register. We’ll send the Zoom webinar link to all registrants.

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