Microsoft tech outage information
July 19, 2024
This article is for all providers caring for our members
We are aware of the worldwide Microsoft outage. Blue Cross Blue Shield of Massachusetts systems and applications are not affected by this issue. Our provider partners should be able to conduct business with us normally.
For those hospitals impacted by this outage, we are temporarily waiving prior authorizations, concurrent reviews, and hospital admission notification requirements. We ask impacted hospitals to notify us as soon as possible that a Blue Cross member has been admitted and that you notify us when your system issues are resolved to reduce the risk of claims payment disruptions.
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