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Payspan to stop supporting Internet Explorer 11
May 20, 2022

This article is for all providers caring for our members

As you may know, Payspan users can access this etool using many different internet browsers. Effective June 1, 2022, Payspan will no longer support Internet Explorer version 11.

If you are using Internet Explorer version 11 today, please update to the current version or use one of these supported browsers:

  • Google Chrome
  • Firefox
  • Safari
  • Edge

This will help ensure that your access to Payspan remains uninterrupted. As a reminder, you can continue to receive electronic remittances using Payspan when you transition from Online Services to ConnectCenter for eligibility, benefits, claim status, and direct claim submission.

How to check your version of Internet Explorer

If you use Internet Explorer, you can check the version following these steps.

  1. Open Internet Explorer and click the gear icon in the top right corner. This will open the Settings menu.

  2. Click the menu option, About Internet Explorer.

  3. Your browser version will appear in a pop-up window.