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PCPs: We have a few questions for you
September 30, 2022

This article is for primary care providers & their office staff

Our annual provider satisfaction survey recently mailed to a random sample of primary care providers and office managers. The survey asks about experiences and interactions with Blue Cross Blue Shield of Massachusetts and will be used to inform improvement opportunities.

We are working with an independent company, SPH Analytics, a Press Ganey solution, to conduct the survey.

Options for completing the survey

  1. Fill out the paper survey and return it in the postage-paid envelope; or
  2. Complete the survey online using the website link included in the survey’s cover letter.

We offer a $75 honorarium for completing the survey.

Thank you!

We welcome your opinions and thank you in advance for participating. Your responses are invaluable to our quality improvement efforts.

Sample cover letter

Return address on the back flap of envelope