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Prepare for the ConnectCenter transition
June 17, 2022

July 21, 2022 update: We have postponed the date for Online Services retirement. Read more.

This article is for all medical providers, office staff, and billing services that use Online Services

As we've been communicating to you, you'll need to transition from Online Services to ConnectCenter for claims submission by July 22, and for real time transactions (eligibility and claim status) by August 12. To help you prepare, we’ve added more ConnectCenter learning opportunities with targeted content so that you can learn about the most relevant functions for you:

  • Referrals
  • Claims and claim status
  • Real-time transactions, including eligibility and claim status

At least 2 webinars are offered each week between now and our final transition to ConnectCenter. To help you get the most out of the presentation, we recommend that you review our tips before you connect to the meeting.

If you’ve already attended a training but would like to refresh your understanding of specific topics, our ConnectCenter page now features brief (under 15 minute) videos highlighting many different functions of the tool.

If you’ve already attended a webinar, you may find the focused sessions with a new trainer helpful, or you can brush up your knowledge with one of the videos on our eTools page.