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Reminder: Keep your directory information current
March 22, 2019

When members are looking for medical care, online provider directories are important tools for helping them find providers in their network. Patients and their caregivers rely on our directories for contact and other critical information when making health care decisions.

That's why it's important that our online resources are accurate. The law requires us to keep the information on our website current, and we can’t do it without your help.

What to do first:
Verify that what’s on our website is correct.

  1. Go to Find a Doctor & Estimate Costs. You don't need to log in, just select one of the networks you participate in.
  2. Check the record for all your site locations*.

    Be sure to check:

    • Addresses
    • Phone numbers
    • Specialties
    • Medical groups
    • Hospital affiliations
    • Gender
    • Board certification
    • Languages spoken
    • Whether you are accepting new patients
    • Whether you offer telemedicine

    * Only addresses where members can make appointments with clinicians should be in the directory.

  3. If everything is accurate, you don’t need to do anything else.

When updates are needed:
Since you can’t update the Find a Doctor & Estimate Costs site by yourself, use one of the forms listed below:

If you are a Use the

Hospital, facility, or lab

Update Form for Facilities

Any other provider type*

Standardized Provider Information Change form

* Doctors: remember to also go to CAQH to update your recredentialing application there.

Don’t wait – keep your information current
Even if your information is up-to-date now, please be sure to submit changes as they occur.

As always, thank you for the care you provide to your patients—our members.

Call Network Management and Credentialing Services at 1-800-316-BLUE (2583).


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